Who is LMP Subscriptions?
LMP Subscriptions offers an alternative to the traditional car ownership experience.
How is LMP different from traditional vehicle leasing & financing programs?
In most cases, when you lease a vehicle, you’re locked into a long-term contract.. Many of our flexible programs are designed to give you the control. You select the vehicle, pay the activation payment, make low monthly payments, and decide to cancel whenever you want without penalty. LMP Subscriptions also offers the unique advantage of being able to swap your vehicle as often as monthly. You can upgrade into a more premium model, or downgrade into a more cost-efficient model. You may need a large car one month, then a smaller car the next. Your monthly payments will change in price accordingly.
What cars are available?
LMP offers a variety of vehicles from a diverse line-up of vehicle manufacturers. Choose from our Economy and Luxury lines with vehicles from well-known brands such as BMW, Mercedes-Benz, Chevrolet, Land Rover, Nissan and Toyota. LMP maintains a large fleet of new and late model pre-owned vehicles to choose from. Whether you’re looking for an SUV, a sports car, convertible or family sedan LMP is sure to meet your transportation needs.
Where is service currently available?
Service is currently available in FL, NY, CT, WV and TN. We are rapidly adding more states. Stay tuned for updates.
What is included with my subscribed vehicle?
Every LMP subscription lease includes rights to a vehicle, manufacturer-recommended maintenance, repairs due to defect and roadside assistance. We clean, fuel, and prepare the vehicle for you so that it’s ready to hit the road as soon as you receive it.
How do I apply for an LMP Subscription?
Applying for your subscription lease is simple and easy! Begin your subscription-lease process by completing our online application after you choose a vehicle. You will then be contacted by one of our subscription-lease representatives.
Who is eligible to apply?
Anyone age 21 or over with a valid driver license, an acceptable driving record, electronic method of payment, and an acceptable and verifiable source of income is eligible to apply. Applications are subject to review and approval. Not everyone will qualify.
Does my credit affect my monthly payments?
A vehicle’s monthly payment is determined by your personal credit score as well as the maximum monthly payment amount that you are approved for.
Is the security deposit refundable?
The security deposit is required for most of our vehicles. You will be refunded for the full amount or a portion thereof within ten days of returning your vehicle at the end of your subscription lease. Any outstanding charges or toll fees will be deducted from your deposit. You will still be responsible for any charges or fees that exceed your deposit.
When are my monthly payments due?
Your subscription-lease period will be for sequential, month-to-month periods, billed on the same day of each month.
- How do I change my payment method on file?
How much is the late charge?
If your payment is not received on or before your due date, you will incur a minimum late charge of $35 or 5% of the amount due (whichever is greater).
I'm done with my subscription - how do I return it?
Returns require a 15-day advance notice. We recommend that you coordinate your notice so that it falls at least 15 days before your next monthly due date. Otherwise, you will get billed for the following month.
Please email us at firstname.lastname@example.org to notify us that you would like to return your vehicle. You will be contacted by an LMP representative to confirm your request.
Once your request is confirmed, a return date will be scheduled for your vehicle.
You will receive your final bill after the vehicle inspection and final account review are complete.
I just returned my subscription and I noticed additional charges afterwards?
After you return your subscribed vehicle, we will inspect the vehicle for damage, excess wear and tear, excess mileage and fuel level. Any amounts due for these items as well as past due amounts or fees/violations will be charged to your payment method on file. A detailed invoice for any charges will be sent to you for your records.
If you believe you have been incorrectly charged, please call our billing department at 954.895.0352 or by email at email@example.com to review this final bill.
Can I cancel my return?
In the event you change your mind and no longer wish to return your subscribed vehicle, please contact us at least 72-hours prior to your scheduled turn-in date. Once a return is cancelled you will need to provide a new 15-day notice to schedule a return at a later date.
Can I return on a weekend?
You can schedule a return on any day of the week your local LMP location is open and has availability for a return. If you purchased pick-up service, we are subject to the hours and availability of the drive services used by LMP. Most services are available Monday thru Friday and are closed on the weekends. To accommodate your pick-up service during the week we can typically schedule a pick-up at home or work for you.
Do I have to be present for the vehicle drop-off or pick-up?
The vehicle is your responsibility until it has been returned to an LMP location or picked up by an authorized LMP service provider. For drop-off, unless you have an additional driver listed on your contract you will need to be the one to drop the vehicle off. For a purchased pick-up, if you are unable to be present you may have someone you designate be present for the pick-up process. Keep in mind that in order for our transport company to accept the vehicle and keys from your representative the following items are required:
- Your representative must be at least 18 years of age to sign off when the transportation company arrives;
- He or she must have a valid government issued photo ID;
- We will need the contact information for your representative prior to pick up so they can be contacted when the transport company is on the way.
What do I need to do before my vehicle return?
Go through the vehicle and make sure all of your personal items are removed as we cannot be responsible for personal items left in the vehicle. Make sure that all equipment that came with the vehicle is present, such as keys, owner’s manuals, headphones, floor mats and so on.
Should I get the car detailed?
You don’t need to get the car washed or detailed prior to return. However, if there are any stains or excessive wear you may want to address these items prior to returning the vehicle to avoid excessive wear charges.
Do I need to fill the gas tank?
Yes – you need to return the vehicle with the same fuel level you received the car with. In almost all cases this is a full tank.
What happens after the vehicle is returned?
Once the vehicle is returned, we will complete the post-return inspection. We will verify the mileage on the vehicle and inspect to determine if any excess wear and tear or damage is present. Last, we will verify that there are no open tolling charges or other violations at the time of return (if such notices were to be sent to LMP after the return you will still be responsible for these charges). At this time, we will process any final charges and send you a detailed final invoice.
My car needs maintenance or a repair, can I still return it?
If the vehicle has a maintenance notification or obviously needs maintenance at the time of a return request, please email us at firstname.lastname@example.org to notify us of the concern. Similarly, in the event of a mechanical issue, please send us email and our representatives will assist in determining if the repair needs to be addressed prior to return or if it can be handled by us post-return. After communication with our representatives regarding either one of these concerns, they will clear you to initiate the return process.
I was just in an accident or there is significant damage, can I still return the vehicle?
Please contact us to provide your LMP accident/damage report as well as any applicable police reports. After contacting us, we will direct you to an approved body shop to get an estimate for the damage. If the damage is less than your deductible with your insurance carrier, we will collect the amount due for the repair from you. If the amount of the damage exceeds your deductible you will need to contact your insurance carrier to file a claim to get the damage repaired. Please contact us with the claim information. You will pay your deductible to the body shop at this time as well. Once all repairs are completed, and if you still want to return the vehicle, please contact us to initiate the return process.
When do I need to provide insurance?
You will insure your subscription vehicle prior to taking delivery of the vehicle. LMP requires full coverage (comprehensive and collision) insurance on all subscribed vehicles. Prior to taking delivery you will be required to provide a copy of your policy’s declarations page to LMP for proof of insurance. Please make sure that your policy meets any state specific requirements for the state in which you reside. LMP will not release a vehicle to you without proper proof of insurance.
Failure to properly insure the subscribed vehicle for the duration of your subscription is a breach of your contract with LMP Subscriptions and may result in the immediate termination of your contract and a demand for immediate return of the car to LMP.
LMP requires full comprehensive and collision insurance on all vehicles. You must provide an insurance policy that meets your specific state requirements to LMP.
When speaking with your insurance provider, let them know you are leasing a vehicle and have them list the Lessor/Lessee as follows:
LMP Finance, LLC (Lienholder & Additional Insured)
500 East Broward Blvd., Suite 1900
Fort Lauderdale, FL 33394
Your and any additional driver’s information
If you are adding an additional driver(s) to your subscription, they must be named on your policy as well.
Policies must be state-specific and meet the minimum requirements as listed in your Subscription Agreement and as required by state law for comprehensive and collision insurance policies:
- Bodily injury liability coverage meeting the minimum coverage required by law;
- Property damage liability coverage meeting the minimum coverage required by law;
- Personal Injury Protection (“PIP”), or "no-fault" coverage, to the minimum level required by law;
- Collision and Comprehensive coverage for the full value of the subscribed vehicle (often referred to as replacement cost);
- Maximum deductibles of $500;
- Any additional coverages as required by law.
You must always have coverage for your subscribed vehicle until you return the vehicle to LMP. All insurance policies must cover anyone who may operate the subscribed vehicle for any reason.
Is roadside assistance included?
We provide access to emergency roadside assistance and support as part of our service on many of our models.
What does roadside assistance cover?
Standard roadside assistance includes towing, battery jump start, flat tire change or inflation, gas delivery (varies by make) and lock-out service. Roadside assistance is available 24/7.
If you need to reach Roadside Assistance, please call:
Audi R8 (866) 478-3456
All other Audi's (800) 411-9988
BMW (800) 332-4269
Chevrolet (800) 243-8872
Ford (800) 241-3673
Hyundai (800) 243-7766
Jeep (800) 521-2779
Land Rover (800) 637-6837
Mercedes-Benz (800) 367-6372
Nissan (800) 801-6161
Porsche (800) 767-7243
Toyota (800) 444-4195
My vehicle was in an accident and/or has significant damage. What do I do?
In case of an accident involving our vehicle, which includes property damage or involves any third party, you must obtain an official police report at the time of the accident.
If you are involved in an accident, find a safe location and call 911 to report the accident. When speaking with other parties and the police, be factual but do not admit fault. Once all emergencies and safety issues have been handled, call LMP Subscriptions at (954) 895-0352. An LMP Subscriptions representative will guide you through the accident reporting process. You will need the following information:
- A police report is required, regardless of liability or fault, and should be attached.
- Date, time, and place of accident or incident;
- The name, address, date of birth and driver's license number of all people involved (including all drivers, passengers, witnesses and other people involved);
- The insurance policy number and name and phone number for the insurance company and agent on all vehicles involved (regardless of any assessment of fault);
- Pictures and/or video of the scene including all cars and property involved in the accident;
- The license plate numbers of any other vehicles involved, their make and year, and their vehicle identification number;
- An LMP accident report providing a summary of the circumstances of the accident or incident.
Will I get another vehicle to drive while my subscription is being repaired?
Yes, if your vehicle needs routine maintenance or repair due to defect, we will always provide you with a loaner vehicle. If you are in an accident and the vehicle needs to be repaired, we will provide you with a loaner vehicle once the insurance accepts liability and the deductible has been met, if applicable.
What happens if my car is totaled?
If your subscribed vehicle is considered a total loss, we will assist you through the claim process. As soon as the insurance company confirms that it is accepting liability and agrees to pay LMP for the lost vehicle, and any deductible payment is met, we will provide you with a replacement vehicle. We will do our best to swap you into a similar type of vehicle.
Is smoking allowed in my subscribed vehicle?
Neither smoking nor vaping is allowed in any LMP vehicle.
Can anyone else drive the vehicle?
Pets are only permitted if they are transported in locked pet carriers, except in the case of assistance animals (which are allowed in our vehicles without being in locked pet carriers in accordance with our policies). You are subject to additional fees and charges upon the vehicle’s return if we find evidence of pets outside their carriers in our vehicles.
Can anyone else drive the vehicle?
Only the listed subscriber as well as any approved additional driver can drive it.
I currently have a vehicle. Can I trade it in?
Absolutely! We will buy almost any vehicle! Click here for a cash offer that is valid for seven days.
Where is LMP Subscriptions available?
Service is currently available in FL, NY, CT, WV and TN. We are rapidly adding more states. Stay tuned for updates.
Do I need a permanent driver's license, or is a temporary one acceptable?
You must have a valid, permanent driver's license. We are unable to accept a temporary license or learner's permit. International customers must provide a valid international driver’s license along with a valid passport and visa (if applicable). To see if your international license will be accepted, please click here. Some states require an International Driving Permit (IDP).
How many miles can I drive?
Every vehicle comes with a monthly mileage allowance. Vehicle’s monthly mileage allowances are clearly on the vehicle’s detail page on our website. You can select both the vehicle and the mileage that fits your needs.
Can I purchase more mileage upfront?
You cannot purchase additional mileage at the beginning of your subscription-lease. We encourage you to select a vehicle that meets your monthly driving habits as closely as possible. Once you exceed your monthly mileage amount, you are charged for additional miles monthly at a pre-set rate. This rate can be found on the vehicle detail page on our website or mobile app.
Am I allowed to add accessories?
No, if the vehicle is not returned in its original form, you will be charged for the cost to do so.
The registration on my subscribed vehicle is expiring soon. How do I get my registration renewed?
You should automatically receive this in the mail from LMP. If you have not received it a few weeks in advance of your expiration, please contact us at email@example.com.
How do I “Swap” vehicles?
On certain subscription-lease types, you can swap vehicles. Swapping vehicles is very simple. Choose the vehicle you would like to drive next, click “Swap into this vehicle” on the vehicle’s detail page and provide the information requested. Then, choose the date when you would like to exchange your vehicle and submit your request. An LMP representative will contact you to confirm the information you submitted. Once your request is confirmed and approved, we will schedule a date for you to return your current vehicle and pick up the new one.
How do I get maintenance done on my subscribed vehicle?
We track when vehicles are typically due for maintenance. However, actual timing of maintenance coming due can vary with your driving habits. If a vehicle is due for maintenance according to manufacturer recommended standards, we will reach out to you to schedule a maintenance appointment. If your vehicle notifies you that maintenance is due and you haven’t heard from us, please email us at firstname.lastname@example.org. A representative will be in contact with you to schedule a maintenance appointment, typically within 24 hours.
Where do I take the vehicle for maintenance?
LMP has relationships with auto dealers and national brand service centers in all of the areas where our subscription program is offered. When speaking with an LMP representative to schedule your maintenance appointment, together you will determine if it’s best for you to bring the vehicle to us to get the maintenance done or if it’s best for us to make an appointment at an approved service center for you to take the vehicle in.
I paid for maintenance on the vehicle I’m driving, will I be reimbursed?
We will only reimburse for maintenance expenses that were pre-approved in writing by an LMP associate. For pre-approved expenses, please send the receipt and approval to email@example.com for reimbursement. Reimbursement requests must be received within 14 days of the service being completed in order to receive reimbursement. Reimbursements will not be issued without a copy of a paid receipt.
There’s minor damage on the vehicle, what should I do?
Notify us of any damage immediately. We will schedule an inspection and determine the best course of action from there. Do not have repairs done on your own. This violates the terms of your agreement and you will not be reimbursed.
Does my subscription lease come with a toll transponder?
No, you must use your own toll transponder in the vehicle to pay for any tolls in the toll system, or you may pay the toll in cash, where possible. We do not recommend using a sticker transponder.
What if I go through a toll lane without a transponder and I don’t pay cash?
LMP is affiliated with a third-party company, GTS (Global Toll Services), to process your tolls and bills.
How does GTS (Global Toll Services) bill my tolls?
You will be charged a convenience fee of $7.95 for each calendar day when tolls are incurred, plus the amount of each toll incurred at the highest undiscounted rate. This service covers the E-ZPass and SunPass tolls. For tolls incurred outside of these toll networks, convenience fees could be as high as $50 per toll.
Currently, the E-ZPass and SunPass toll networks cover the following states: Maine, New Hampshire, Massachusetts, Rhode Island, New York, Pennsylvania, New Jersey, Delaware, Maryland, Virginia, West Virginia, Indiana, Ohio, Illinois, Kentucky, North Carolina, Georgia, and Florida.
When will the tolls and fees be charged to my account?
All tolls and fees will be charged to your account as the invoices are received by LMP, typically on a monthly basis.
Who do I contact with toll related questions?
For any toll-related questions, customers can call the Customer Service Center at 1 (833) 686-8655.